Q: How do I schedule a tour? Do you accept walk-ins?
A: You can schedule a tour by calling the Management
Office at (412) 621-4132 or submitting a contact form on our
website. Walk-in tours are welcomed as well.
Q: How do I apply for an apartment?
A: Applications can be found on the website under the
‘Apply’ tab or by clicking the ‘Apply’ button next to your
preferred floor plan.
Q: Who needs to apply?
A: All applicants for one apartment will apply
together and each occupant must submit their information. A
cosigner will also need to apply if the applicant(s) cannot show 3
times the rent in gross monthly income.
Q: Are there any upfront fees?
A: We require a $55 application fee per resident,
$100 administrative fee, and $300 security deposit.
Q: What documents can I use to provide proof of income?
A: We will accept an I-20, F-1, w-2, certificate of
deposit, two most recent pay stubs, or an admissions letter
documenting stipend for income verification.
Q: Do I need a cosigner?
A: You will need a cosigner if you cannot show 3
times the rent in income per month with the documents listed
Q: How will I know if my application has been approved?
A: A member of our staff will reach out if your
application has been approved or if we need more information to
Q: Do you offer short term leases?
A: No, we do not offer short term leases. All leases
will run for 12 months.
Q: How can I pay rent and when is it due?
A: Rent is due on the first of the month, every
month. Please note you will not receive a bill. Rent can be paid
online via the Resident Portal with an e-check, credit, or debit
card, or by mailing a check or money order to the corporate
Q: What utilities are included in rent?
A: Air conditioning and trash removal are
included in rent.
Q: Do you offer furnished apartments?
A: No, we do not offer furnished apartments at this
Q: Is parking available?
A: Parking is available through William Penn Parking.
Please email [email protected] for
Q: Is on-site laundry available?
A: Yes, there is laundry on each floor. The cost is
$1.75 per load.
Q: Do you allow pets?
A: No, we do not allow pets.
Q: Is access to the building secured?
A: The building is unlocked every weekday from 6:30
AM-5 PM so that the public can access the businesses on the first
floor. The building is locked overnight from 5 PM- 8AM and
all weekend. Access to the apartment lobby within the
building is locked 24/7 and fob access is required to enter.
Q: What will I need to provide
before I can move into my apartment?
A: All required income documents, application
fee, and the security deposit. All occupants and cosigners must
have signed the lease agreement and paid the first month's rent.
Anyone picking up keys should bring a government-issued photo
Q: How can I submit a maintenance request?
A: You can submit your maintenance request online via
your Resident Portal, over the phone by calling (412) 621-4132, or
in person at the Management Office.
Q: What do I do if I have a maintenance emergency?
A: If you have an emergency during normal business
hours, please call (412) 621-4132 or visit the Management Office.
If you have an after-hours maintenance emergency, you will need to
call (412) 621-4132 and press 2 to be connected to the answering
Q: I want to renew my lease. What do I need to do?
A: You will be sent a lease renewal offer in October.
To renew, you will simply need to accept the offer online via your
Q: I will be moving out. What do I need to do?
1. Notify the Management Office in writing of your intent to
2. Provide a forwarding address to the Management Office.
3. Schedule your Duquesne Light electric account and any cable or
internet accounts to end on the last day of your lease. The
Property Manager will terminate your gas account.
4. Upon move-out, remove all items and trash from the apartments,
make sure the apartment is clean, and return your keys to the
5. Contact the Management Office to schedule the freight elevator
to move furniture and other large items.