Frequently Asked Questions (FAQs)

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour by calling the Management Office at (412) 621-4132 or submitting a contact form on our website. Walk-in tours are welcomed as well.

 

Q: How do I apply for an apartment?

A: Applications can be found on the website under the ‘Apply’ tab or by clicking the ‘Apply’ button next to your preferred floor plan.

 

Q: Who needs to apply?

A: All applicants for one apartment will apply together and each occupant must submit their information. A cosigner will also need to apply if the applicant(s) cannot show 3 times the rent in gross monthly income.

 

Q: Are there any upfront fees?

A: We require a $55 application fee per resident, $100 administrative fee, and $300 security deposit.

Q: What documents can I use to provide proof of income?

A: We will accept an I-20, F-1, w-2, certificate of deposit, two most recent pay stubs, or an admissions letter documenting stipend for income verification.

 

Q: Do I need a cosigner?

A: You will need a cosigner if you cannot show 3 times the rent in income per month with the documents listed above.

 

Q: How will I know if my application has been approved?

A: A member of our staff will reach out if your application has been approved or if we need more information to move forward.

 

Q: Do you offer short term leases?

A: No, we do not offer short term leases. All leases will run for 12 months.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card, or by mailing a check or money order to the corporate office.

 

Q: What utilities are included in rent?

A: Air conditioning and trash removal are included in rent.

 

Q: Do you offer furnished apartments?

A: No, we do not offer furnished apartments at this time.

 

Q: Is parking available?

A: Parking is available through William Penn Parking. Please email [email protected] for more information.

Q: Is on-site laundry available?

A: Yes, there is laundry on each floor. The cost is $1.75 per load.

 

Q: Do you allow pets?

A: No, we do not allow pets.

 

Q: Is access to the building secured?

A: The building is unlocked every weekday from 6:30 AM-5 PM so that the public can access the businesses on the first floor.  The building is locked overnight from 5 PM- 8AM and all weekend.  Access to the apartment lobby within the building is locked 24/7 and fob access is required to enter.

Q: What will I need to provide before I can move into my apartment?

A: All required income documents, application fee, and the security deposit. All occupants and cosigners must have signed the lease agreement and paid the first month's rent. Anyone picking up keys should bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A: You can submit your maintenance request online via your Resident Portal, over the phone by calling (412) 621-4132, or in person at the Management Office.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call (412) 621-4132 or visit the Management Office. If you have an after-hours maintenance emergency, you will need to call (412) 621-4132 and press 2 to be connected to the answering service.

 

Q: I want to renew my lease. What do I need to do?

A: You will be sent a lease renewal offer in October. To renew, you will simply need to accept the offer online via your Resident Portal.

Q: I will be moving out. What do I need to do?

A: 
1. Notify the Management Office in writing of your intent to move.
2. Provide a forwarding address to the Management Office.
3. Schedule your Duquesne Light electric account and any cable or internet accounts to end on the last day of your lease. The Property Manager will terminate your gas account.
4. Upon move-out, remove all items and trash from the apartments, make sure the apartment is clean, and return your keys to the Management Office.
5. Contact the Management Office to schedule the freight elevator to move furniture and other large items.